FAQs

answered here.

You ask, we answer.

If you can’t find it here then give us a call or send an email.

What services do you offer?

We take care of everything from marketing your property and finding great tenants to handling maintenance, inspections, and day-to-day management. Think of us as your Queenstown property partner, keeping things running smoothly while you relax.

Do you only manage properties in Queenstown?

Our main focus is Queenstown and the surrounding areas, but if you’re not sure whether your property is in our patch, just get in touch—we’ll let you know if we can help.

How do you choose tenants?

We have a thorough screening process that includes reference checks, credit checks, and meeting applicants in person. Our goal is to find reliable, respectful tenants who’ll look after your property like it’s their own.

How involved in the management do I need to be?

How do you handle maintenance requests?

If a tenant reports an issue, we’ll assess it quickly and arrange trusted local tradespeople to get it sorted. We’ll keep you in the loop on costs and let you know what’s happening every step of the way.

How much does property management cost?

Our fees are competitive and transparent—no hidden surprises. The exact cost depends on the services you need, so reach out and we’ll happily provide a personalised breakdown.

What happens if a tenant falls behind on rent?

We monitor rent payments closely and follow up straight away if there’s a problem. We’ll manage communication, take the right steps according to NZ tenancy law, and keep you updated throughout.

How do I get started with you?

It’s simple—get in touch with us for a chat. We’ll discuss your property, your goals, and how we can help. From there, we’ll handle the paperwork and get everything up and running.

Good owners. Happy tenants. Solid track record.

“Joe’s the real deal. Straight up, clear, and actually follows through. After getting burned by another company, we were pretty wary, but Joe showed up, sorted the mess, and had everything back on track within a week. Can’t recommend him enough.”

“Joe’s made it so easy. We’re based in Auckland and barely have to think about the property, everything’s sorted, and updates are always clear.”

“We’ve owned our place for years, so finding someone who actually respects it meant a lot. Joe’s calm, kind, and gets things done.”