Full
Service
Property management, from start to finish.
Our Core Services
Our Core
Services
Tenant Selection
How we attract and select the right people, importance of reliability, reference checks, and long-term stability.
Inspections and Reporting
You’ll get regular, easy-to-read reports every three months, with photos, and clear notes.
Legal Documentation
We handle all tenancy paperwork, renewals, tenant changes, bond lodgements, and legal compliance.
Maintenance and Reports
Proactive fixes before they turn into headaches. Our trusted tradies mean no chasing quotes.
Healthy Homes and Compliance
Partnerships with Betta and SATS, discounted rates, and proof of compliance for insurance.
Commercial Management
Full-service care for your commercial property, from tenants to maintenance, with clear updates and no hidden costs.
A better
system,
end to end.
This rebrand wasn’t just about the look. It was a full reset of how we work behind the scenes. From the systems we use to the way we communicate, everything’s been rebuilt to make life easier for our clients.
You’ll notice it in the emails, the reports, and the way things get done without needing to chase. It’s all designed to give you more clarity, more confidence, and way less back and forth.
Our Services in Detail
Our Core
Services
Full Property Management
This is the core of what we do: taking full responsibility for your rental property, day to day and year round. From finding the right tenant through to quarterly inspections, maintenance follow-through, rent administration, bonds and reporting, we manage the property, not just the rent.
You get one team that knows your property and is already onto whatever comes up.
Listings, Viewings & Applications
We prepare your listing, arrange and run viewings, and manage the application process end to end, including tenant checks, through Keyhook.
Our aim is a tenant who is a genuine, sustainable fit for your property, not just the first applicant through the door.
Tenancy Agreements & Setup
We prepare tenancy agreements using auto-filled clauses appropriate to your property and situation, with e-signing to keep things simple for everyone.
Everything is set up properly from day one, reducing the chance of disputes or confusion later.
Rent & Financial Administration
Rent reconciliation, invoicing, and day-to-day financial administration are handled through Keyhook, giving you real-time visibility over what's coming in and going out.
Depending on your account setup and permissions, relevant financial information may be available to you digitally, including invoices, documents and reporting.
Quarterly Inspections
We generally inspect our managed properties quarterly.
Inspections look at the condition of the property, identify maintenance issues, and record what's relevant.
A report is useful. Following through is what actually protects the property, and that's the part we focus on.
Maintenance Management
Maintenance issue picked up during an inspection, or reported by a tenant? We're already onto it.
If we're already at a property and there is a simple, safe job we can reasonably deal with, we don't automatically create another contractor call-out. Specialist work stays with qualified professionals, so quality is never compromised to save a dollar. More for less.
Tradies on Tap
Tradies on Tap is our ability to get the right trade moving quickly when something urgent happens.
With your agreed $500 emergency authority, we can act when a problem genuinely cannot wait and we cannot reach you, helping minimise further damage while we continue trying to contact you. It is agreed authority to act in a genuine emergency, subject to your management agreement — not an automatic spend.
Bonds & Tenancy Administration
We handle bond lodgement, bond changes and bond refunds through the Bond Centre integration in Keyhook, along with breach notices where needed, fully customisable to the situation.
It's administration done properly, so nothing gets missed at the end of a tenancy.
Reporting & Visibility
You shouldn't have to chase us for information.
Through Keyhook's dashboards and reporting, and our own direct communication, we aim to keep you clear on what's happening with your property, when it matters, not just at year end.
Casual Tenant Finding
If you'd prefer to manage the tenancy yourself but want help finding the right tenant, we can run the listing, viewings, applications and tenant checks for you as a one-off service, for 1 week's rent + GST.
Casual Property Inspections
Already managing your own tenancy but want an independent, professional set of eyes on the property?
We offer casual property inspections at $90 + GST per inspection, with the same practical, follow-through approach we use for our managed properties.
You ask, we answer.
If you can’t find it here then give us a call or send an email.
Do you find tenants?
Yes. Finding the right tenant is part of our full property management service, and we also offer it as a standalone Casual Tenant Finding service for 1 week’s rent + GST if you’d rather manage the tenancy yourself.
Can you find a tenant without ongoing management?
Yes, that’s exactly what our Casual Tenant Finding service is for. We handle the listing, viewings, applications and tenant checks, then hand the tenancy over to you to manage.
How do you choose tenants?
We assess applications on practical fit for your property, run tenant checks through Keyhook, and use our local judgement built from managing properties across Queenstown and the Southern Lakes. We meet applicants where practical rather than relying on paperwork alone.
Can you organise repairs?
Yes. Maintenance is coordinated through our contractor network, and where we’re already on site and there’s a simple, safe job we can reasonably deal with ourselves, we don’t automatically create another call-out.
What if the repair is urgent?
Genuinely urgent issues are handled through Tradies on Tap. If we can’t reach you and the problem can’t reasonably wait, your agreed $500 emergency authority lets us act quickly to limit further damage.
Can you do small jobs yourselves?
Where it’s simple, safe, and we’re already at the property, yes. Specialist work always stays with qualified, licensed professionals — we don’t cut corners on anything that needs a tradesperson’s expertise.
Can I hire you just for inspections?
Yes. Our Casual Property Inspections service is $90 + GST per inspection, giving you an independent, professional inspection without ongoing management.
Do you manage bonds?
Yes, as part of full property management. Bond lodgement, changes and refunds are handled through the Bond Centre integration in Keyhook.
Can I see reports and documents?
Depending on your account setup and permissions, relevant property information may be available to you digitally, including inspections, maintenance, financial information, invoices, documents and reporting.
Not sure
where to start?
Our Manifesto breaks down everything you need to know before you rent out your property.
Whether you’re relocating, investing, or just weighing up your options, this guide will help you see what’s involved and what to expect.
